To make sure that your furniture arrives in tip-top condition we sometimes have to deliver on pallets, you can give us a call to check if this will apply to you.
Our carriers are very helpful but due to various restrictions they can only deliver to a ground floor location, so you may need to have someone on hand to move the items to their final destination. If you need any help or advice, give us a call. If we are installing the furniture in your library our fitters can do all of the heavy lifting for you, we’ll discuss that with you when the booking is made.
If you do receive a damaged item just let us know within 48 hrs of receipt and we’ll sort it out, just give us a call or drop us an email. Photos of the packaging and damaged items also help too.
Warranty and guarantees
We want you to enjoy your furniture for as long as possible and most of our wooden items are covered by the manufacturers 5 year warranty. Our craftsmen know their stuff so this shouldn’t be a problem, but if you’re not happy with the quality, please let us know. Our soft furnishings comply to UK Fire Safety BS5852 and we’re happy to guarantee the fabric and manufacture of all products against reasonable wear and tear for a period of one year from the date of purchase. Polystyrene beans will flatten over time through prolonged usage and topping up your bean bag may be necessary. Bean bag filling is available at a very reasonable cost.
Individuals can purchase online at furniture.peters.co.uk. Please note that any individual purchases must be made via credit or debit card, and that VAT will be added to the prices stated in the catalogue.
All prices are exclusive of VAT which will be added at the rate of ruling on the date your order is despatched. Prices are current at the time of going to press, however changes may occur due to circumstances beyond our control (e.g. import duties).